Dried Galangal Slices
Botanical identity, cut definition, moisture, volatile oil, and destination tests, all set against an approved sample.
Quality control
A grade name does not settle a dispute. Three things settle it: what both sides wrote down, what the approved sample looked like, and what the test results for the shipped lot showed.
Every order begins with a document, not a conversation. Format, tolerances, moisture target, packing, marking, and the document set for your destination are recorded before allocation. Both sides agree to this document first. This step prevents most disputes before they start. A specification written after a problem appears is a negotiation, not a specification.
For dried galangal, the written specification is tied to a physical object. You receive a sample of the cut or piece definition you asked for. You inspect the sample and approve it if it is right. From that point, the approved sample is the acceptance reference for the shipment. You can compare the arriving material against the sample directly. That comparison is worth more than any grade name.
A specification describes what should be true. Test results describe what is true of the material you are buying. Figures for the current lot, including moisture, botanical identity, and the agreed piece definition, are shared before release. We do not publish permanent figures, because a permanent number becomes wrong as soon as the next lot differs. The photographs you receive before release show your lot, not stock images.
No step in this process depends on our word alone. You may appoint your own agent, or an inspection company you already use, to examine the shipment before loading. Buyers who do this routinely find the process simpler, because the inspector checks against the same written specification. That check is what the specification exists for.
Four failures cause most disputes on dried galangal, and all four are common. Botanical identity: material that is not Alpinia galanga, or is blended with a cheaper rhizome. Moisture: a level above what your process or storage can handle. Foreign matter: soil, stalk, and broken pieces beyond the agreed tolerance. Piece consistency: the failure buyers notice last and complain about longest.
The destination country adds its own requirements: residue limits, microbiological tests, and phytosanitary rules. For that reason, our process starts from a sample, not from a grade name. The laboratory test plan is decided by the destination of the shipment. We do not sell a standard test package that covers everything and proves nothing specific.
The four controls are the same for both formats. Only the definition being measured differs.
Botanical identity, cut definition, moisture, volatile oil, and destination tests, all set against an approved sample.
A written piece definition instead of a cut, because "whole" and "chunk" mean different things to different buyers.
Send the specification you work to. We reply with a clear yes or no, and a specification draft if yes.
For MOQ, Incoterms, payment basis, and export documents, see the shipping page →